Dermoceutique - we value your privacy

Privacy Policy – Dermoceutique

At Dermoceutique, we value your trust and consider it our responsibility to protect your privacy. This page explains which data we collect, why we collect it, and how it is used to improve your experience on our website. This privacy policy applies to all services provided by Multimediafabriek. Multimediafabriek is not responsible for the privacy practices of other websites or external sources. By using this website, you agree to the terms outlined in this privacy policy.

General

Dermoceutique highly values your privacy. We therefore only process data that is necessary to improve the user experience and optimize the visibility of our website (SEO). Your information will never be shared with third parties for commercial purposes. This privacy policy applies to the use of the Dermoceutique website and all services made available through it. The effective date of this policy is stated at the bottom of this page. Any new version of this policy supersedes all previous versions. This policy explains which personal data we collect, how it is used, with whom it may be shared, and under which conditions. We also explain how your data is stored, how it is protected against misuse, and which rights you have regarding your personal data. If you have any questions regarding this privacy policy, please feel free to contact us.

Data Processing

Below we explain how your data is processed, where it is stored, which security measures are used, and who has access to your information.

Software

WordPress

Our website is built using WordPress software. Personal data you provide through the website is not shared with WordPress itself. Security measures include SSL encryption, strong password policies, and secure data storage.

Web Hosting

Our website is hosted on servers managed by us through Argeweb/Yourhosting. Personal data provided for our services is shared with this hosting provider solely for technical purposes. Argeweb does not have access to your data and may never use your information for its own purposes. Under our agreement, Argeweb is required to implement appropriate security measures.

Email & Mailing Lists

MailChimp

We occasionally send newsletters through MailChimp. As our newsletters are not personalized, we only store your email address. MailChimp will never use your email address for its own purposes. Every automated email sent via MailChimp includes an unsubscribe link, allowing you to opt out at any time. Your email address is securely stored by MailChimp. MailChimp uses cookies and internet technologies to track whether emails are opened and read. MailChimp reserves the right to use aggregated data to improve its services and may share this information with third parties for that purpose. For regular business email communication, we use our own managed mail servers located in the same data centers as Argeweb. These include the Easynet (Sky Networks) data center in Schiphol-Rijk, Global Switch in Amsterdam Slotervaart, and InterXion AMS5 near Schiphol-Rijk. All server infrastructure is managed directly by Argeweb without third-party maintenance or security providers.

Why We Process Data

We use your data solely to improve our services and user experience. Data processing is always directly related to an order, inquiry, or account activity. We do not engage in unsolicited or targeted marketing. Your personal information is used only to contact you when necessary or to process and ship products. By using forms such as our contact form, you explicitly consent to this processing. Your data is never shared with third parties except where necessary to comply with accounting, administrative, or legal obligations. All such parties are bound by confidentiality agreements or legal obligations.

Automatically Collected Data

Information automatically collected by our website is used exclusively to improve our services. This may include your IP address, browser type, and operating system. These data are not used to personally identify you. In cases where required by law, Dermoceutique may be obligated to share information as part of fiscal or criminal investigations by government authorities. In such situations, we will comply only to the extent legally required.

Data Retention

We retain your data for as long as you remain a customer, plus any legally required retention periods for tax and administrative purposes. This means we retain your customer profile until you indicate that you no longer wish to use our services. Such a request will also be treated as a request for deletion where legally possible. Certain invoice and administrative records containing personal data must be retained in accordance with applicable laws.

Your Rights

Under applicable Dutch and European privacy legislation, you have certain rights regarding your personal data. To prevent misuse, copies of your data will generally only be sent to the email address known to us. If you request delivery to another email address or by post, we may ask for additional verification. We maintain records of completed requests. In the event of a deletion request, anonymized administrative records may be retained where legally required. All data exports are provided in a machine-readable format such as CSV. You also have the right to file a complaint with the Dutch Data Protection Authority (“Autoriteit Persoonsgegevens”) if you believe your personal data is being processed unlawfully.

Right of Access

You have the right to request access to the personal data we hold about you. Upon request, we will provide a copy of your stored data within 30 days.

Right to Rectification

You have the right to request correction or modification of inaccurate personal data. We will respond within 30 days of your request.

Right to Restriction of Processing

You may request that we limit the processing of your personal data. We will respond to such requests within 30 days.

Right to Data Portability

You have the right to request that your data be transferred to another party. If applicable, parts of our general terms and conditions may apply. Please note that transferring data may affect the continuity of certain services if secure integrations can no longer be guaranteed.

Right to Object

You have the right to object to the processing of your personal data by Dermoceutique. If your objection is justified, we will cease processing your data and provide copies of the relevant information where appropriate. You also have the right not to be subject to automated decision-making or profiling. Dermoceutique does not use personal data in this way.

Cookies

Google Analytics & WordPress

Our website uses cookies from Google as part of the Google Analytics service, as well as cookies placed by the WordPress CMS itself. These cookies help us understand how visitors use our website and generate reports about website usage. Google may be required by law to provide access to this data. Google Analytics has been configured so that collected data cannot be used for remarketing or advertising features. Analytics data is retained for a maximum of 26 months before being processed into aggregated statistics.

Google Cookies

WordPress Cookies

Third-Party Cookies

Other than the cookies mentioned above, we do not use third-party cookies.

Changes to This Privacy Policy

We reserve the right to amend this privacy policy at any time, provided such changes comply with applicable laws and regulations. The most recent version will always be published on this page. If changes materially affect how we process previously collected personal data, we will notify you by email where appropriate.

Contact Details

Dermoceutique
Ms. C. Elumelu
Address 1
1015 MT Amsterdam
info@dermoceutique.com